Privacy policy

1. Introduction

Metra.ai (“Metra.ai,” “us,” “we,” or “our”) operates the www.metra.ai website (the “Marketing Site”) and the Metra.ai application (the “Application”), each referred to individually as a “Service” and collectively as the “Services.”

2. Definitions

• You: An individual using the Marketing Site or Application as an authorized representative of your organization or whose Personal Information is processed by the Application at the instruction of an organization.
• Customer: The organization purchasing and using the Application.
• Personal Information: Information that relates to identified or identifiable individuals.

This Privacy Policy, along with our Terms and Conditions and any applicable service-level agreement with the Customer, governs the Customer’s relationship with Metra.ai.

3. Acceptance of Terms

By using a Service, you agree to the collection and use of information in accordance with this Privacy Policy.

4. Information We Collect

We collect and process information that relates to identified or identifiable individuals (“Personal Information”) as set forth below. (Note: Specific Personal Information elements listed in each category are only examples and may change.)

A. Information You Provide on the Marketing Site

1. Contact Information: First name, last name, phone number, email.
2. Job Information: Information you include if you apply for a position at Metra.ai, such as email, resume, personal and contact information, social profiles, and any additional information you submit.

B. Information We Collect Automatically in the Services

1. Log and Device Information:

   • We collect information about the device you use to access our Services, such as device type, software version, and carrier.
   • We also collect information that your browser sends whenever you visit our Marketing Site. This Log Information may include your computer’s IP address, browser type, browser version, the pages of our Marketing Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

2. Cookies:

   • We use Cookies stored in your or your users’ browser to identify users of the Services and authorize their access to the appropriate Customer accounts.
   • We may also use third-party services such as Google Analytics that collect, monitor, and analyze this type of information to increase our Marketing Site’s functionality. These third-party service providers have their own privacy policies addressing how they use such information. For more information, see our “Cookies” section below.

C. Information We Process in the Application

We process Personal Information in the Application pursuant to individual agreements with Customers, the specific terms of which prevail over, and may vary from, this Privacy Policy. We do not collect the Personal Information described in this section on our Marketing Site and will only process this Personal Information at the direction of a Customer that has the prior legal right to obtain such information about its employees.

1. Login Information:

   • You or your organization (our Customer) may authorize third-party identity providers, such as Google, GitHub, or Microsoft Entra, to disclose your information to the Application as a login method to authenticate yourself.

2. Work Information:

   • The Application processes information about work you perform on behalf of a Customer in certain workplace tools. We obtain this information via APIs or provided directly by the Customer. This information can include metadata, calendar information, metadata about work performed in those tools (e.g., size of document revision made), employee records, or other work-related information attributable to you.

3. User Content:

   • The Application will process Personal Information you choose to provide, post, upload, link, store, share, or otherwise make available in the Application, including certain text, graphics, videos, or other material and its associated metadata. If you do not use our proxy service, some of the data we process in the Application may contain PII of the Customer’s employees or users. We never generate behavioral inferences on Application users through the data we collect or process.

4. Survey Information:

   • A Customer may use the Application to survey its employees to collect feedback on employee satisfaction, engagement, onboarding, exits, 360-degree performance, or other work matters. These surveys might ask for Personal Information, and your responses may be attributable to you.

5. Communications in or about the Application:

   • When a Customer contacts us for support, maintenance, setup, or other business purposes, our interactions with you or the Customer may contain Personal Information.

5. How We Use Your Personal Information

Subject to your Rights and Choices below, we generally use your Personal Information in the following ways:

A. To Provide, Maintain, and Improve our Marketing Site

• Contact Information: We use your Contact Information to contact you about our Services, provide demonstrations of the Application, provide support you request, and assist in our direct marketing efforts. Specifically, if you provide your email address for marketing purposes, we may use it to contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you. You may opt out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send.
• Login Information: We use your Login Information to enable you to securely access the Application and to identify your activities in the Application.
• Job Information: If you apply to work at Metra.ai, we use your Job Information to evaluate your application and contact you about it.
• Log and Device Information: We use Log and Device Information to help improve our Application and Services, internal operations, and systems. We also use Device Information to understand a user’s engagement in an activity or feature, for example, which pages or tools you interacted with or data about any crashes during use.
• Advertising: We, and certain third parties operating on or through our Marketing Site, may engage in online behavioral advertising. This form of advertising includes various parties and service providers, including third-party data controllers, engaged in the processing of cookies and other online identifiers in connection with advertising. We may place cookies on your device and provide them directly to a third party for targeted advertising on a third-party platform. The parties that control the processing of Personal Information for behavioral advertising purposes may build a profile of you containing this information and may be able to identify you across sites, devices, and over time. See the “Rights and Choices” and “Cookies” sections below for information about how you can limit or opt out of this processing.

B. To Provide, Maintain, and Improve our Application and Services

• Workplace Information: We analyze work information in the Application at the direction of our Customers. In doing so, we process Work Information from workplace tools, for example, Google Workspace, Microsoft 365, GitHub, Jira, GitLab, Bitbucket, and others. We analyze that Work Information on both an individual and company level, using it to improve Customer decision-making and employee experience, among other things. We do not intentionally process information about user gender, race, or other categories of sensitive information. To the extent we unintentionally receive such sensitive information, we do not store or process it. However, if a Customer elects to use a proxy to run our Application, the Customer may choose to provide us with Personal Information, including Work Information, or not. Proxies may run in a Customer’s system and not send any employee Personal Information to Metra.ai. A Customer may choose to anonymize data in the proxy that would otherwise be considered Personal Information, then share that data with Metra.ai. We may process some Personal Information of Customer Employees if the Customer chooses pseudonymization methods that leave some Personal Information intact when sharing with us for support or other business purposes. We reserve the right at all times to process, commercialize, and otherwise use anonymized data without restriction. For more information on how we enable pseudonymization and anonymization via proxy, see here.
• User Content: Pursuant to Customer instructions, we analyze User Content to provide information to the Customer about employee activity. We do not moderate User Content and, in general, only process the metadata associated with User Content. However, the Customer may sometimes view User Content.
• Survey Information: At the direction of Customers, we process Survey Information, such as surveys on performance and employee engagement, and provide it to the Customer for its internal use. The Customer chooses the content of any survey.
• Log and Device Information: We use Log and Device Information to secure and improve our Application and Services, internal operations, and systems. We also use Device Information to understand a user’s engagement in an activity or feature, for example, which pages or tools you interacted with or data about any crashes during use.

C. To Create Anonymized Data About the Use of our Services

We use Personal Information to create anonymized analytics data about the use of our Services. This data may be used for any legally permissible purpose, including, without limitation, benchmarking and other research & development purposes. We may retain this data after you or the Customer no longer use or have an account in the Services.

D. To Comply with Legal Obligations or Pursuant to a Transaction

• If Metra.ai is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different privacy policy.
• Under certain circumstances, Metra.ai may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• We may disclose your Personal Information in the good faith belief that such action is necessary to:
  
  • Comply with a legal obligation;
  • Protect and defend the rights or property of Metra.ai;
  • Prevent or investigate possible wrongdoing in connection with the Service;
  • Protect the personal safety of users of the Service or the public;
  • Protect against legal liability.

6. Information Sharing

We may share Personal Information we collect with a variety of parties, depending upon the purpose for and context in which you provided that information. We generally share Personal Information with the following types of recipients:

A. Customers

• We share Personal Information provided in the Application with Customers for the improvement of their business.
• In general, we do not share work product generated on productivity tools with the Customer, and we do not share Personal Information from one Customer with other Customers.
• We reserve the right to share, sell, or otherwise commercialize aggregate, anonymized data gathered from the Application with Customers and third parties without restriction (such as statistical benchmarks and the like).

B. Third-Party Service Providers

The following third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose:

Provider	Function	Privacy Notice	Geography
AWS	Hosting Provider	Amazon Web Services Privacy Policy	U.S.
Google Cloud	Infrastructure Provider	Google Cloud Privacy Policy	U.S.
Microsoft Azure	Cloud Services	Microsoft Privacy Policy	U.S.
Zendesk	User Support	Zendesk Privacy Policy	U.S.
SendGrid	Mail and Marketing Platform	SendGrid Privacy Policy	U.S.

7. Your Rights and Choices

Subject to the rights granted to other individuals and our rights to limit or deny access/disclosure under applicable law, you have the following rights regarding your Personal Information. We may require that you provide additional Personal Information to exercise these rights, such as information necessary to prove your identity.

• A. Access: You may receive a list of your Personal Information that we process to the extent required and permitted by law.
• B. Rectification: You may correct any Personal Information that we hold about you to the extent required and permitted by law. You may be able to make changes to much of the information you provided directly to the Application or Service via your account settings menu.
• C. Erasure: You may request the erasure of any Personal Information that we hold about you.